Delivery & Returns
DELIVERY
We offer free Royal Mail Special Delivery on all UK orders.
Every True Brilliance piece arrives beautifully presented in our signature box, finished with a ribbon. For your privacy, the outer packaging carries no True Brilliance branding.
Our jewellery is made to order. Please allow approximately 21–28 days for your piece to be created and delivered.
Your estimated delivery timeframe is also shown on the product page, at checkout and in your order confirmation email.
Once your order is ready, it will be sent via Royal Mail Special Delivery at no additional cost. A signature will be required on delivery, and we'll send you a dispatch confirmation with your tracking number once your order has shipped.
If you have any questions about your order, please contact our team with your order number — we're here to help.
INTERNATIONAL DELIVERY
We currently deliver within the UK only.
RETURNS
We want you to feel completely confident in your True Brilliance purchase. If you change your mind, eligible jewellery can be returned within 30 days of delivery for a refund or exchange.
To be eligible for return, your jewellery must be unworn, undamaged and in its original condition, with all original packaging and documentation, including the IGI certificate where supplied.
Because each piece is carefully prepared for you, we cannot accept returns where jewellery has been worn, altered, resized, engraved or otherwise modified.
ITEMS NOT ELIGIBLE FOR RETURN
- Jewellery that has been worn, damaged or altered after delivery.
- Items that have been resized or engraved.
- Bespoke or individually personalised jewellery.
- Earrings, for hygiene reasons.
- Items returned without their original documentation or packaging.
- Items where the original IGI diamond certificate has been lost, subject to any applicable replacement charge.
Simply being made to order does not make a standard True Brilliance design bespoke. Our standard designs remain subject to the return conditions above.
RETURNING YOUR ORDER
Please contact us at info@truebrilliance.co.uk with your order number before sending anything back. We'll provide the return address and instructions.
You are responsible for the cost and risk of returning your jewellery to us. As our jewellery is valuable, we strongly recommend using an insured and fully tracked service such as Royal Mail Special Delivery.
Please return your jewellery securely packaged in its original packaging, together with all accompanying documentation. We recommend retaining your postage receipt and tracking information until your return has been received and processed.
INSPECTION AND REFUNDS
When your return arrives, we will carefully inspect the jewellery to confirm that it meets our return requirements.
Each True Brilliance diamond is micro-etched with a unique identifier, allowing us to verify the diamond against its documentation. The jewellery will also undergo a quality-control inspection before a refund or exchange is approved.
If your return meets our requirements, your refund will be issued to the original payment method.
Please allow up to 14 days for your refund to be processed once your return has been received and approved. Your bank or card provider may then take additional time to make the funds available.
We reserve the right to refuse a return where the item does not meet the conditions outlined above.
LIFETIME MANUFACTURING WARRANTY
We stand behind the quality and craftsmanship of our jewellery. All purchases made through the True Brilliance website are covered by our Lifetime Manufacturing Warranty against manufacturing defects.
View our Lifetime Manufacturing Warranty →
CONTACT US
If you have any questions about delivery, returns or your order, please don't hesitate to get in touch.